Refund & Cancellation Policy
Raising Mental Health Awareness Through Art In Process,being the mission
at Happyhikkups,is designed to provide users with the best possible services
and care about their saisfaction.
Appointments made are scheduled for a pre-determined time, Schedule
adherence is crucial. Payments are to be made at the time the appointment is
made. Online modes of payment accepted.
A minimum of 24 hours is required for cancellation or rescheduling of
scheduled session. If you do not show up for your scheduled appointment
without having notified 24 hours in advance, you will be required to pay the
full cost of the session.
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To avail internet-based subscription Services-
The user also accepts and agrees to our Terms and Conditions (hereafter referred to as “User
Agreement”) and those additional terms and conditions and policies referenced herein and/or
available by hyperlinks. We will process refund of the unexpended amount.
Subjected to terms under clause ‘Use of Services’ of this Agreement for all home-based Services,
HAPPY HIKKUPS shall provide refund of any unexpended advance fees paid by You if:
1. HAPPY HIKKUPS is not able to deliver the Services and/or Products for any reason. In case You
wish to seek a refund of the advance paid by You because You believe that HAPPY HIKKUPS
Service is not as per the specification provided on the Application, please write to support[at]HAPPY
HIKKUPS.com. HAPPY HIKKUPS will process refund of the unexpended amount provided internal
investigation confirms the claim made by you.
2. If the patient cancels a booking more than 24 hours before scheduled appointment time an
automated refund will be issued after deducting transaction fee, if any.
3. If patient cancels a booking within 12 hours of scheduled appointment time 50% automated refund
will be done.
4. In case of no show by the patient during appointed time no refund will be generated.
5. If the doctors do not show up during appointed time full automated refund will be issued.
7. If the patient does not show up during appointed time no refund will be issued.
8. If the consultation does not happen due to any special circumstance including technical issues, an
option to request refund will be available to the patient for a period of 7 days but the issuance of full
or part refund will be on the sole discretion of HAPPY HIKKUPS.
9. If appointment / consultation is cancelled due to technical issues by doctor than full refund will be
made.
10. All refunds will be subject to a transaction charge that will be deducted while making a refund.
In case You wish to seek a refund of the advance paid by You, please write to grievance[at]HAPPY
HIKKUPS.com. We will process refund of the unexpended amount at the discretion of HAPPY
HIKKUPS on case-to-case basis.
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Cancelation by the user: The user can
Reschedule the Session
Cancel the session
Claim a refund on the cancelled session
Session Delayed/Technical Issues
In case of technical failure from the therapist/counselor's end:
In case of technical failure from user' end:
In extremely unlikely case of ill-behaviour by the therapist or counsellor.
In case the user has registered on our platform directly, they can write to Happyhikkups at
support@happyhikkups.com. Happyhikkups will aim to process all such requests within 15 working
days, in line with our Privacy Policy and subject to necessary compliance with applicable laws.
Over the course of the term of the User Agreement, Happyhikkups can choose to terminate the User
Agreement without citing a reason. Any payment receivable by Happyhikkups should be paid by the
user in full within 30 days from the termination of the User Agreement. Any payment receivable by
the user will be processed by Happyhikkups as per our Refund Policy.
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